Q: How do you ship the goods and how long does it take arrive?
A: We usually ship by DHL, EMS, Fedex, USPS. It usually takes 3-5 working days to arrive
Q: Do you offer bulk discounts for wholesale orders?
A: Yes, we offer wholesale pricing for bulk orders across all categories. Please contact us at Jastonline@protonmail.com with your quantity requirements for a custom quote.
Q: Do you offer guarantee for the products?
A: Yes, we offer a 7-day return policy for unused items in original condition, plus a manufacturer's warranty against defects. Please see our Return & Exchange policy for details.
Q: How do I track my order?
A: When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
A: Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.
Q: Do you deliver internationally?
A: Yes. We currently deliver to most of countries if Europe, USA, Asia. Please contact our customer service if you are uncertain.
Q: Can I get an discount if I buy in bulk or wholesale.
A: Our website prices are retail rates. For wholesale or bulk orders, we offer tiered discounts based on quantity. Please email us at Jastonline@protonmail.com with your requirements.
Please contact us by email for details.
Q: Can I return or exchange an item I bought online?
A: If your return is due to change of mind, you can return an item for a refund or exchange if it meets our returns conditions. Please have a read of “RETURN&EXCHANGE” policy.
To return or exchange an item, please make sure you have proof of purchase like a tax invoice.
Q: How long do I have to return an item?
A: The exchange or refund is sought within a reasonable period of time (in most cases a reasonable period of time is deemed to be 7 days).